Your statutory rights
There is no absolute ban on refunds. For a digital reading supplied immediately, the 14-day right to withdraw may be lost only if the statutory conditions of express consent, acknowledgement of the loss of the right and the required confirmation of the contract are met. Non-delivery, defects, unauthorised payments and mandatory local rights are unaffected. Cancelling membership and withdrawing from the contract are different actions. In the USA, applicable federal and state law applies; a uniform European 14-day right is not presumed.
Contact and model request
Write to support@theorbit.world with your name, purchase email address, date, order identifier, requested resolution and a description of the problem. To withdraw, you may write: I hereby give notice that I withdraw from my contract for the supply of [služba], ordered on [datum], identifier [číslo], name [jméno], address [adresa], email [e-mail], date [datum]. To: Support Global Goods s.r.o., Kojetínská 3157/55, Přerov I-Město, 750 02 Přerov, Czech Republic. A signature is required only for a paper submission. Using the wording of this model is not a condition for exercising your statutory right. Do not send card details. Where the statutory conditions are met, a remedy and any applicable refund will be provided within the relevant time limit.